Monday to Saturday 🕜 Orders received before 12:00 PM will be sent the same day, orders received after 12:00 PM will be sent the next day. Orders received on Saturday after 12:00 PM, including orders from Sunday, will be rescheduled for Monday.

Place your order for home delivery on our website and take advantage of the convenience of receiving your fresh and favorite products.🌶️

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We have implemented an order monitoring system so you can be aware of the status and receive an estimate of the delivery time. Order through Website 1. Order Confirmation:You will receive an email notification with the details of your order, such as the products selected, the shipping address, and the order total. Once confirmation is received, our system will process your order and send it to the fulfillment area. 2. Shipping Confirmation Email: Your order has been completed and is en route to your home. At this point, it has been handed over to the driver responsible for the delivery. Please note that delivery time may vary depending on the number of orders loaded in the van, the routes and possible incidents external to our company that may arise during the delivery process. 3. Driver Call:Your order is near your home and the driver will contact you to coordinate delivery. Order via Form 1. Order Confirmation: You will receive an email notification with the details of your order, including the products selected and the shipping address provided in the form. 2. Purchase Ticket: Once your order has been filled and processed, we will generate a ticket with the final total of your purchase. We will send it to you through the telephone number or email that you provided us in our form. In this step, your order will be ready to be shipped. 3. Driver Call:When your order is close to your home, the driver will contact you to coordinate delivery.

The delivery times for orders are established by the routes generated on a daily basis, we generally make our deliveries between 12:00 and 17:00, but we do not Don't worry, we adapt to the circumstances of the day and the number of orders to guarantee efficient delivery. We value your time and strive to offer a prompt service. Therefore, we promise to deliver your order within a maximum period of 1 business day. We are focused on always improving delivery scheduling to provide a more efficient service. With our same-day delivery guarantee, if you place your order before 12:00 PM, we assure you that it will arrive at your door without worries.

Monday to Saturday 🕜 Orders received before 12:00 PM will be sent the same day, orders received after 12:00 PM will be sent the next day. Orders received on Saturday after 12:00 PM, including orders from Sunday, will be rescheduled for Monday.

We have a deadline for deliveries that ends at 8:00 p.m. If your order has not been delivered before this time, we will notify you through our official communication channels. Furthermore, we will offer you a solution that includes compensation for late delivery. If we do not receive a response from the customer when trying to communicate about the delay in delivery, we will schedule delivery for the next business day on the first available route.

Unfortunately, at the moment we do not have the option to schedule a specific time for the delivery of orders, since your order is subject to the number of orders and routes that are generated each day. day. Including incidents beyond our company that may occur during the course of the day. Questions that could be useful to you: What is the home delivery schedule?

If any inconvenience should occur with the delivery of your order, we have two alternatives to resolve it. Additional shipping: In the event that the first delivery is not successful, our service offers a guarantee of 1 additional attempt at no cost, scheduled one business day apart, with the aim of providing time for our customers to be present when receiving their order. Pick up at branch: If you require the order urgently for the same day, you have the option of going directly to our branch and picking it up. We ask that you allow us a little time while the order completes its route and returns to our warehouses. Our customer service team will be at your disposal to provide assistance and resolve any questions related to your order. If, for any reason, the customer is not available for the second delivery, the customer can contact our customer service number to report the situation and a third shipment could be made with a additional home delivery cost as a warning measure, the fee will be calculated based on the address provided in the order. If the order has already been paid and the customer does not respond to our calls, messages or emails after the second delivery attempt, we will proceed to make a full refund of the money using the same payment method used in the purchase.< /p> Possible alternatives that may be of interest to you. What is the home delivery schedule? Is it possible to track my order? When and how will I receive my refund?

If you want to make an adjustment to the delivery address and the delivery person has not yet left our warehouses, there is the possibility of doing so. To check if it is possible to change the shipping address, we recommend that you contact our customer service number. This way, we will be able to provide you with a more precise answer about the feasibility of making the change and so you can provide us with your new address if necessary. Do not hesitate to contact us

Yes, our shipping service has an additional cost that varies depending on your home address and zip code. However, we offer a policy that gives our customers the option to obtain free shipping if they meet a minimum purchase amount, which is determined based on the address provided. To find out our shipping rates, you must fill your cart with the desired products and at checkout, you can check the rates and adjust the quantity of products if necessary to qualify for free shipping.

Currently, unfortunately we do not have direct distribution in the municipality of Tulum. As an alternative However, we offer as an alternative for our valued customers in Tulum, the option of placing your order through our authorized means and picking it up at our Playa del Carmen store. We will make sure to have your order ready so that, when you arrive at our store, you can pick it up and take it with you to Tulum without any setbacks. A vision towards the future We want to highlight that we are constantly expanding and it is part of our future plans to expand our operations to offer deliveries in the municipality of Tulum. Although we do not yet have a set date for this opening, we want to assure you that we remain committed to providing you with quality service, both in the years that have passed and in those to come. We appreciate your understanding and patience, and we hope to be able to serve you in Tulum very soon.